Previous incidents
Upstream issue - Canonical (Ubuntu) package manager
Resolved May 30, 2025 at 4:16pm UTC
Canonical has resolved its service issues, and measured error levels have returned to normal levels. Further details are captured here: https://status.canonical.com/#/incident/KNms6QK9ewuzz-7xUsPsNylV20jEt5kyKsd8A-3ptQGnu9-UhZcQUtDmIVRYTQMx6Vt0EjSxe6Bz4_D89gPRLg==
1 previous update
EU-RO-1 Network Storage is degraded
Resolved May 6, 2025 at 5:04pm UTC
The storage cluster has been restored to nominal operating performance, and we are continuing to monitor performance.
3 previous updates
US-NC-1 Network Issue
Resolved Apr 29, 2025 at 1:50am UTC
Our US-NC-1 data center is currently experiencing a network issue. The team is actively investigating.
The network has been restored.
Error rates elevated for Serverless endpoints
Resolved Apr 21, 2025 at 6:40pm UTC
The issue has been resolved and error rates have returned to normal levels.
3 previous updates
RunPod console shows Pods and Serverless endpoints unavailable
Resolved Apr 10, 2025 at 7:06pm UTC
Monitoring - all services are returning to normal operating baselines, however we are continuing to monitor overall service recovery.
On April 10, 2025, between 18:26:30 UTC and 18:53:00 UTC, a service disruption occurred due to a software release that was dependent on a database change which had not yet been applied. This caused our primary API to become temporarily non-functional. As a result, customers experienced issues including missing pods and serverless endpoints in the dashbo...
2 previous updates
Billing and Audit Log pages down
Resolved Apr 7, 2025 at 9:08pm UTC
Resolved - Users were unable to access the Billing and Audit Log pages in User Settings. We rolled out a fix and this issue is now resolved.
2 previous updates
EUR-IS-1 Network Issue
Resolved Mar 27, 2025 at 10:00pm UTC
Investigating - We are currently experiencing an issue with EUR-IS-1 Data center
We are currently investigating and will post an update as soon as we are able.
Update - This incident requires extended resolution time,
Next update scheduled for 03/27/2025 23:59 UTC
Update - This incident requires extended resolution time,
Next update scheduled for 03/28/2025 01:00 UTC
Update - This incident requires extended resolution time,
Next update scheduled for 03/28/2025 ...
Urgent: Emergency Firmware Update for US-TX-4 at 21:00 UTC (March 11, 2025)
Resolved Mar 11, 2025 at 6:59pm UTC
Our engineering team has identified a network disruption at our US-TX-4 datacenter, caused by a required firmware update for our router.
To resolve this, we will deploy an emergency fix at 21:00 UTC on March 11, 2025, with a maximum expected downtime of 10-15 minutes.
The update was successfully completed.
US-NC-1 Network Issue
Resolved Mar 6, 2025 at 6:44pm UTC
Our primary ISP circuit for the US-NC-1 data center experienced an outage. The secondary router failed to take over due to a known firmware issue that was scheduled for a later patch. We’ve now upgraded the router to the latest patched version and are running on the secondary circuit.
The issue has been resolved.