We have received confirmation from the upstream network provider and we have validated that this issue is resolved.

The root cause was a network protection ruleset which engaged in a false-positive manner to drop a selection of packets. This resulted in failure to establish connections and impact to bandwidth over TCP/QUIC connections.

We will provide an RCA once we receive the report from the upstream provider.

Packetloss has returned to nominal levels. We are still monitoring closely.

The network provider is still in the process of mitigating the issue. We will provide regular updates as they make progress.

The network provider is still in the process of mitigating the issue. We will provide regular updates as they make progress.

The network provider is still in the process of mitigating the issue.

The network provider is diagnosing the issue and has isolated it to exist within a specific network segment.

We are currently observing elevated packet loss within the US-OR-1 DC. This is resulting in increased connection resets and failures. We are engaging with the network provider to determine the root cause.