Previous incidents

October 2024
Oct 10, 2024
1 incident

Elevated errors for dashboard and API

Degraded

Resolved Oct 10 at 12:46pm PDT

The root cause has been resolved, and services have returned to normal operating levels.

1 previous update

Oct 08, 2024
1 incident

EUR-IS-1 Network Issue

Degraded

Resolved Oct 08 at 12:59pm PDT

The network issue at the data center has been resolved. Thank you for your patience.

1 previous update

September 2024
Sep 30, 2024
1 incident

Elevated network packetloss in US-OR-1 DC

Degraded

Resolved Sep 30 at 05:20pm PDT

The root cause of the issue has been addressed and congestion has returned to baseline levels.

1 previous update

Sep 05, 2024
1 incident

Network availability issues in EUR-IS-1

Downtime

Resolved Sep 05 at 11:04am PDT

Network availability has been restored by the upstream provider. We will be performing a RCA and provide further details.

1 previous update

Sep 03, 2024
1 incident

Elevated network packetloss in US-OR-1 DC

Degraded

Resolved Sep 03 at 06:59pm PDT

We have received confirmation from the upstream network provider and we have validated that this issue is resolved.

The root cause was a network protection ruleset which engaged in a false-positive manner to drop a selection of packets. This resulted in failure to establish connections and impact to bandwidth over TCP/QUIC connections.

We will provide an RCA once we receive the report from the upstream provider.

6 previous updates

August 2024
No incidents reported